We can return your product as Sunnah
7-Day Return, Exchange, and Refund Policy
At THE ZEE DOT, we strive to provide you with the best shopping experience. If for any reason you’re not completely satisfied with your purchase, we offer a 7-day return, exchange, and refund policy.
Eligibility
To be eligible for a return, exchange, or refund, please ensure:
1= Items are returned within 7 days of delivery
2= Items are in their original condition (unworn, unwashed, unaltered)
3= Items have all original tags and packaging intact
4= Items are accompanied by a valid receipt or proof of purchase
Return Process
Contact our customer service team via phone, email, or WhatsApp within 7 days of delivery.
Provide your order number, reason for return, and preferred resolution (refund, exchange, or store credit).
Our team will guide you through the return process.
Refund Options
Shipping and return charges customer will pay if they want to exchange and return the item.
1 time shipping is free from THE ZEE DOT.
Refund to original payment method
Exchange for a different product
Refund Timeline
Refunds will be processed within 7-10 business days of receiving returned items
Refund amount will be credited to your original payment method
Exchange Options
Exchange for a different size/color
Exchange for a different item
Exchange Timeline
Exchanges will be processed within 3-5 business days of receiving returned items
You will receive an email with tracking information for your exchanged item
Exceptions
Custom-made or personalized items are non-returnable
Items damaged or altered by the customer are non-returnable
Contact Us
For any questions or concerns about our return, exchange, and refund policy, please contact us:
Phone: 03336663609
Email: contact@thezeedot.com
WhatsApp: 03336663609
Thank you for shopping at THE ZEE DOT. We look forward to serving you better.